Refund Policy
Refund and cancellation rules for WA Funnel paid plans.
Trial period
If a free trial is available, customers should evaluate the service during the trial period before purchasing a paid plan. Trial duration is controlled from plan settings.
Paid subscription
Subscription payments are charged for the selected plan and billing cycle. Once access is activated, refunds are generally not automatic unless required by law or approved by WA Funnel after review.
Refund review
Refund requests may be reviewed for duplicate payment, payment error, non-activation of service, or exceptional support cases. Approved refunds are processed through the original payment method where possible.
Non-refundable items
Setup work, custom development, integration configuration, third-party API charges, WhatsApp provider charges, hosting charges, and consumed subscription periods may be non-refundable.
Payment failure
If payment fails or remains pending, service access may not activate until the transaction is successful. Failed or pending gateway orders are not treated as paid subscriptions.
Cancellation
Customers may stop renewal or discontinue usage as per plan terms. Cancellation does not automatically refund an already consumed billing period.
Refund timeline
Approved refunds may take several working days depending on the payment gateway, bank, and payment method.
Contact
To request a refund review, contact WA Funnel support with company name, payment date, amount, plan, and transaction reference.