Privacy Policy
How WA Funnel handles customer, user, and lead information.
Information we collect
We may collect account details, company details, user details, lead information, contact details, follow-up notes, call activity, call recording links/files where enabled, call transcripts, WhatsApp settings, integration configuration, billing details, and support requests.
How we use information
We use data to operate the CRM, manage subscriptions, provide lead and follow-up workflows, send configured notifications, process support requests, improve service quality, and maintain security.
Lead and customer data
Lead data belongs to the company or user account that creates or imports it. WA Funnel uses this data only to provide CRM functionality and configured automations.
Payment data
Payments may be processed through Razorpay or another payment gateway. We do not store full card, UPI, or bank credentials. Gateway transaction references may be stored for billing and invoice records.
Sharing with providers
When you enable integrations, selected data may be sent to or received from providers such as WhatsApp API services, Meta, Google, IndiaMART, real estate portals, hosting providers, and payment gateways.
Call recordings and transcripts
Call recordings, recording URLs, transcripts, and AI summaries may be stored only when enabled by the customer account. Customers are responsible for informing callers and obtaining required consent before recording or processing call audio/transcripts.
Security
We use reasonable technical and operational controls to protect data, including authentication, access permissions, logs, and secure configuration practices. No online system can be guaranteed completely risk-free.
Data retention
Account, lead, billing, and activity data may be retained while the account is active and for a reasonable period after closure for legal, support, backup, and audit purposes.
User rights
Customers may request correction, export, or deletion of eligible account data, subject to legal, billing, audit, and operational limitations.
Contact
For privacy questions or data requests, contact WA Funnel support through the contact form or official support channel.